Legislation in the Massachusetts statehouse would give cell phone users in the state clearer bills and shorter contracts.
Dubbed the “Cell Phone Users’ Bill of Rights,” the first-in-the-nation effort would address common cell phone annoyances by fixing dead zones, shortening contracts from two years to one, and requiring companies to issue monthly bills that are easier to understand.
Sen. Jarrett Barrios, D-Cambridge, said the legislation is a “Lemon Law” for cell phones.
Rep. David Linsky, D-Natick, said the bill would offer protections similar to those provided by the landline industry.
Additional provisions in the bill include:
Cell phone industry representatives said the regulation is unnecessary because the industry is so competitive it must adjust to consumer demands.
They also predict some companies will drop nationwide plans for Massachusetts customers if the legislation passes.
The bill – SB1790 – is in the Joint Committee on Telecommunications, Utilities and Energy.