Approximately 830 Volvo 2016-2017 VNL, VNX and VNM trucks subjected to the large scale steering recall are unaccounted for, according to the Federal Motor Carrier Safety Administration. On Tuesday, the agency issued a recall update with a reminder that these vehicles should not be operated “as they pose an imminent hazard and are to be immediately ordered out-of-service by federal and state roadside safety inspectors.”
On March 31, Land Line reported Volvo recalling nearly 20,000 trucks because of a substantial defect with the steering. The defect is so significant that the Federal Motor Carrier Safety Administration has urged owners to take affected vehicles out of service as soon as possible or face penalties.
Some trucks may be missing a roll pin on the steering shafts, potentially disconnecting the lower steering shaft from the junction block. Additionally, the bolt connecting the upper steering shaft to the lower steering shaft may not have been properly tightened. Both situations can cause the steering shaft to separate.
On March 25, nearly 14,000 affected trucks had been fixed or taken out of service, approximately three-fourths of all trucks affected by the recall.
Volvo Trucks North America spokesperson John Mies confirmed to Land Line that the company will reimburse customers for “reasonable towing and/or rental expenses.”
Any drivers wanting to make a claim must submit it in writing to Volvo Group North America LLC, Attn: Steering Shaft Recall, 7900 National Service Road, Greensboro, N.C. 27409. Make sure the affected vehicle’s VIN is included as well as supporting documents justifying the amount being requested. An itemized breakdown of each expense must be included.
Repairs to affected trucks can only be done by someone authorized by Volvo Trucks. To find the nearest shop, drivers should call Volvo’s customer support line at 877-800-4945.
Owners can call Volvo at 877-800-4945 and choose option No. 1. Volvo’s recall numbers for this campaign are RVXX1602 and RVXX1603. This recall supersedes safety recall 15V-786.
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