An investigation into what caused mechanical problems for some trucks that refueled at a Pilot truck stop in Texas isolated the problem this week, Pilot Flying J said Thursday.
The culprit: contaminated biodiesel.
On Tuesday, Oct. 14, a truck driver contacted the general manager of the Pilot Travel Center in Von Ormy, Texas, about problems he’d had with his truck after refueling at the truck stop, Pilot Flying J said in a news release.
The Von Ormy truck stop is located on exit 140 off Interstate 35.
The general manager notified Pilot Flying J’s corporate office and closed the diesel pumps used by the professional truck driver.
“We immediately started investigating the cause of the issue,” the news release says. “On Oct. 16 upon investigation, we discovered the issue dealt with contaminated biodiesel from one of our suppliers to our travel center.”
After cleaning up the contaminated diesel, Pilot Flying J says the pumps are back up and open for business.
“The fuel has been removed from our systems and the tanks have been cleared for use,” the company said in the news release.
Pilot Flying J reiterated its previous request for any drivers who purchased diesel for their trucks on Oct. 14 between 2:40 and 3:50 p.m. CT at the Von Ormy, Texas, location to contact the company’s Customer Service Department. Pilot Flying J’s Customer Service Department is available at 877-866-7378. Callers are asked to have their fuel receipt or credit card number used in the purchase ready.
“The safety and convenience of our customers is top priority at Pilot Flying J,” the release said.
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