Under construction: TSA shuts down some TWIC services until early May

By Charlie Morasch, Land Line contributing writer | Tuesday, April 15, 2014

Truckers and millions of other Transportation Worker Identification Card holders won’t be able to pick up, activate or renew their cards from mid-April to early May.

The Transportation Security Administration, which oversees the biometric security credential common at major U.S. ports and warehouse facilities, has announced that card transfers, replacements and extended expiration date TWIC services won’t be available between Tuesday, April 22,and Sunday, May 4.

TWIC pick-up, activation and Personal Identification Number resets won’t be available from Saturday, April 26, through Sunday, May 4.

“TSA is upgrading its technology to improve reliability, expand capabilities, and more effectively support TSA’s mission,” a news release on the TSA website states. “Enrollment sites will be open and available.”

The TWIC system reboot was announced one week after a deadly shooting on the world’s largest naval installation at Norfolk, VA. Prior to the shooting, Jeffrey Tyrone Savage, a 35-year-old truck driver, used his Transportation Worker Identification Credential to drive his truck onto the port March 24.

A convicted felon with a prison record, Savage was killed by Navy security officers after he wrestled a gun away from a petty officer watching the ship. Savage shot Petty Officer 2nd Class Mark Mayo, who also was working security at the Naval Station Norfolk.

Navy officials reported that Savage shouldn’t have been allowed onto the port, which requires paperwork like a manifest besides a TWIC card to gain entry. TSA has not connected the technology upgrade with the shooting.

For more information, call the Department of Homeland Security’s call center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 a.m. to 10 p.m. Eastern.

TWIC cardholders whose credentials expire by Dec. 31, 2014, must replace their card with an Extended Expiration Date TWIC that lasts three years.

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