Pilot says it has repaid 95 percent of money owed in fuel rebate scandal

By Clarissa Hawes, Land Line staff writer | Friday, January 17, 2014

After a criminal investigation was launched into Pilot Flying J’s fuel rebate program, the nation’s largest truck stop chain says it has repaid all but 5 percent of its customers affected by the alleged scam.

“Of those customers with discrepancies, 95 percent have received a check,” Rachel Albright told Land Line on Thursday, Jan. 16. “The 5 percent includes accounts that are still in review, still being processed, or in litigation.”

Pilot set up a rebate education website designed to update its customers about the status of $85 million class action settlement deal, as well as the company’s plans and procedures going forward to make things right with its customers.

In its update, Pilot states that internal auditors are continuing to work on evaluating and re-evaluating customer accounts. Affected customers may access their audit results, according to the Pilot site, to “answer their questions and help ensure our customers feel comfortable with Pilot Flying J’s audit and repayment.”

Customers with questions about the results of the internal audit may also have the option to have a third-party auditor review their financial records, at no cost to them.

However, 16 lawsuits filed by trucking companies opting out of the class action settlement remain in state and federal courts around the country.

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