New Goodyear app helps get truckers back on the road

| 8/23/2013

You’re a truck driver whose rig has experienced a tire-related issue and you are stuck on the side of the highway. You need to get back on the road quickly.

Imagine having the ability to instantly connect with Goodyear FleetHQ, which offers the commercial trucking industry’s premier emergency roadside service, simply by touching the screen of your Android or iPhone. The new Goodyear RoadService App makes this possible.

The Goodyear RoadService App, which was introduced this week at the Great American Trucking Show in Dallas, can be downloaded to Androids from Google’s Play Store and to iPhones from Apple’s App Store, at no charge.

With a touch of the screen, a driver will be placed in contact with the 24/7 Goodyear-FleetHQ Solution Center, where trained tire professionals will collect vital information, including the location of the driver’s immobilized truck. Goodyear-FleetHQ Solution Center professionals will then locate the nearest Goodyear commercial tire dealership and dispatch a tire service technician with the right tire and adequate equipment to the truck’s location. The technician will assess the truck’s tire condition and render the appropriate tire service.

“Unlike other trucking apps, the Goodyear RoadService App focuses exclusively on connecting truck drivers with the help they need to get their trucks back on the road quickly and efficiently,” says Jose Martinez, Goodyear Commercial Tire Systems business and digital solutions manager.
“Fleets and owner-operators negotiate a set price with their local Goodyear commercial tire dealer. This way, there are no unpleasant pricing ‘surprises’ while they are away from home at the time of replacement.”

According to Goodyear Commercial Tire Systems, Goodyear-FleetHQ provides the fastest roll-time in the commercial trucking industry: an average of just two hours and 11 minutes from the moment that a truck driver contacts the 24/7 Goodyear-FleetHQ Solution Center to the moment his or her truck returns to service.