North Carolina DOT apologizes for double-billing E-ZPass customers

By David Tanner, Land Line associate editor | 2/8/2013

The North Carolina Department of Transportation is apologizing and sending out refunds after double-billing about 800 toll payers on the Triangle Expressway. The apology was a change of heart from an earlier position that blamed customers for not reading the fine print about the use of electronic toll transponders.

The mixup started when the North Carolina Turnpike Authority, which runs the Triangle Expressway, began accepting E-ZPass toll transponders on Jan. 3 in addition to the agency’s own NC Quick Pass transponders.

Approximately 800 drivers who had both types of transponders in their vehicles received two bills after using the toll road, according to a report by the Charlotte News Observer.

Land Line requested information from NCDOT about whether any truckers were affected by the double bill, but the agency had not responded as of Friday afternoon, Feb. 8.

The Turnpike Authority’s website continued to inform customers on Friday that they should have only one transponder mounted in their vehicles when using the toll road.

“Customers are reminded that only ONE transponder can be mounted in your vehicle,” the authority stated. “If you have more than one transponder, the second must be sealed in a non-read bag. Please visit the NC Quick Pass customer service center or call 1-877-7MY-PASS (877-769-7277) if you need an extra non-read bag.”

In January, North Carolina became the 26th agency in 15 states to accept E-ZPass on its toll facilities. In addition, NC Quick Pass transponders also work on E-ZPass facilities.

The state completed the third and final stage of its first toll road, the Triangle Expressway, in December 2012. It connects Interstate 40 in Durham with North Carolina Highway 55 in Holly Springs and includes a spur to the Raleigh-Durham International Airport.

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