After a massive banking system upgrade locked countless customers out of their accounts, stranding some out on the road without fuel or access to funds in late February, the Transportation Alliance Bank of Ogden, UT, has been working for more than a month to fix the glitches with the new system.
Eric Myers, director of marketing for TAB, told Land Line on Monday, April 2, that “TAB has corrected the majority of the individual issues that were out there.”
Some customers estimate they have spent more than 30 hours on the phone with TAB customer service representatives and have sent numerous emails trying to get their accounts straightened out since the new banking system launched on Sunday, Feb. 26.
Myers said TAB has waived all customer service call-in fees for the month of March. They have also waived insufficient fund (NSF) fees for overdrafts, returned checks and over-the-limit fees incurred between Feb. 26 and March 23.
As of April 1, Myers said that truckers who use their TAB cards will receive a 4-cent per gallon discount, instead of the standard 2-cent per gallon discount, at all Pilot Flying J locations through May 31.
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