Anyone who bought diesel from a Tesoro Petroleum retailer in the
area earlier this fall and experienced fuel filter problems as a result may be
entitled to a reimbursement for repairs.
The Idaho Department of Agriculture has reached a settlement with the
Texas-based petroleum company in which the company has volunteered to reimburse
customers who – between Sept. 1 and Nov. 10 – bought diesel fuel at stations
supplied by Tesoro and later had problems with fuel filters.
Tom Schafer, chief of the department’s Bureau of Weights and Measures,
said in a news release that the department launched an investigation after
receiving more than 70 phone calls from people who experienced problems with
plugged filters and plugged pre-filters.
Schafer said his bureau worked closely with Tesoro and Tesoro-supplied
retailers to pinpoint the problem.
Though the department’s investigation is still ongoing and hasn’t determined
the exact cause of the filter problems, it is believed they originated with
fuel provided by Tesoro. Though the company has locations in other states, the
problems are believed to have occurred only in
As a result, Tesoro has agreed to reimburse customers who have had a
problem and can provide proper documentation, including purchase receipts for
the fuel and receipts for repairs.
The department said that problems could have occurred with fuel
purchased between Sept. 1 and Nov. 10. Tesoro has 31 retail locations in Idaho.
Customers who have had problems are urged to contact their Tesoro
retailer. For a complete list of Idaho retailers, visit www.tsocorp.com.