Customers of a California toll road
agency have been alerted that a customer service worker stole the identity of a
driver who uses the road.
The Transportation Corridor Agencies,
which operates several toll roads in Orange County, CA, confirmed that it sent
out a letter to 4,500 customers last week. All of those people were told their
account information was accessed by an employee of VESystems, a company that
does customer service work for the toll agencies.
A suspect has been charged with identity theft in
the case. The Orange County Register identified that suspect as Abraham
Buonya, 27, of Ontario. Local law-enforcement told the newspaper that three
victims were involved.
Michael Leahy, chief toll
operations officer with the agencies, called the theft “a low-tech crime.”
“Customer information is
very secure, and customer service representatives have very limited access to
FasTrak credit card information, such as to open a new account or change credit
card information,” he said in a written statement. “In this case, the person
took the opportunity to write a card number down and walk out with it.”
A customer whose identity
was stolen alerted toll road officials after noticing unusual activity on a
credit card account. Claire Climaco, a spokeswoman for the
agencies, said that many customers use a prepaid account option that charges
tolls to a credit card.
The agencies’ computer system does not
allow most workers to see an entire credit card number – usually, only the last
four digits are visible on customer service computer screens. Only when a new
account is opened or a credit card number is changed over the phone is the
whole number available to one of the workers.
The agencies are
encouraging those customers who received one of the letters to review their
credit card statements for unusual activity and report any suspected fraud to a
The letters were sent to
only a small portion of the toll roads’ customer base. Roughly 300,000 people
have accounts with the system.
The Transportation Corridor Agencies
operates 51 miles of toll road in Orange County, which is on the south side of
the Los Angeles metropolitan area. That includes the San Joaquin Hills Toll
Road, which carries state Route 73 from Newport Beach to San Juan Capistrano;
and the Foothill/Eastern Toll Roads, which carries state Routes 241, 261 and
133 from the state Route 91 Freeway to south Orange County.
– By Mark H. Reddig,