Three household good carriers have been fined by the Federal
Motor Carrier Safety Administration for violating federal rules, the FMCSA announced
Thursday, Aug. 5.
Goldstar Moving & Storage
Inc. of Norcross, GA, SNS Business Opportunities Inc., doing business as
Van Lines, of Jessup, MD,
and A Supreme Movers Inc. of Fair Lawn, NJ, were each fined thousands of
“These movers did not abide by federal consumer protection
requirements,” FMCSA Administrator Annette M. Sandberg said in a written
release. “Thanks to help from victims, we investigated the movers’ operations,
found problems, and now we’re fixing them.”
The federal agency cited all three for operating a charge
card plan without providing a tariff, or list of charges; and for failing to
properly weigh shipments, prepare orders for service or prepare itemized bills.
The companies also failed to provide their customers with a
required pamphlet that tells consumers about the carriers’ dispute-settlement
The FMCSA also cited Goldstar
Moving & Storage
for: not publishing a tariff; not participating in a dispute-settlement program;
following loss and damage claims procedures; not furnishing written non-binding
estimates to shippers; and not retaining copies of those estimates.
Giant Van Lines was also cited for not charging its
applicable tariff rate and failing to relinquish possession of shipments after
being paid the estimated charge plus 10 percent.
A Supreme Movers faced an additional citation for: not
charging its applicable tariff rate; not following its loss and damage claims
procedures; and not preparing non-binding estimates as required.
Gabe Suissa, a manager at Giant Van Lines, said his company
intended to contest the alleged violations, as well as the amount of penalties.
He contends his company did follow regulations.
Officials from the other two companies were not available
Goldstar was fined $22,750; SNS faced a fine of $60,500; and
A Supreme was assessed $32,950. The FMCSA said in a release that all three
companies could contest either the fines or the alleged violations.
--by Mark H. Reddig, associate editor
Mark Reddig can be reached at email@example.com.