When was the last time you had a totally pleasant experience unloading at a grocer’s warehouse? When was the last time they asked you to rate their overall service as you pulled out?
Farmer Jack is a subsidiary of The Great Atlantic and Pacific Tea Company Inc. and is one of the largest supermarket operators in North America. OOIDA member Bob Keener, Circleville, OH, has been unloading at the big Farmer Jack warehouse in Livonia, MI, for years. Somehow, that word, “pleasant,” never applied.
“This week I got a shock,” reports Keener. “I pulled in Saturday morning and went to the guard shack. It was about 5:50 a.m. By 6 a.m. they were calling me. I had six picks of produce on from California. They asked if I needed lumper service, and I said yes. So I got a lumper and then they said for me to go to bed.”
Keener said he thought he was in the wrong place.
“I’ve never been treated so nice,” he reports. “I was tired, so I went to my bunk and laid down. I didn’t have to count anything. All of bills were all stamped, signed and stapled together. I could not believe it. Getting in and out was a breeze.”
As Keener pulled out, he found out Farmer Jack was not only talking the talk, “they were walking the walk.” He was handed a 14-question survey and asked to take a few minutes and to complete it (click here to see the whole survey).
Keener told OOIDA, “I have only two words for the OOIDA compliance effort -- it’s working.”