Gov. Bill Owens signed legislation June 5 that is intended to provide
greater protection for consumers who are having their household
goods moved within the state.
most moving companies are responsible and reliable, the fact is
there has been a significant increase in consumer complaints because
of the unsavory, negligent practices of a few companies,” Owens
said in a statement. “Until now, the law has provided little in
the way of consumer protection when dealing with household movers.
This new legislation will be an important tool in curbing consumer
sponsored by Rep. Bob Briggs, R-Westminster, requires that a consumer
receive written documentation before the move, listing services
to be provided and the costs for those services. It prevents a mover
from withholding delivery of goods if the consumer pays the fee
as specified in the shipping document; requires a mover to tell
consumers where their goods are being stored and the costs for that
storage; and demands that a mover relinquish to the customer prescription
medication, medical supplies, children’s furniture, children’s clothing
and toys, regardless of the circumstance.
new law also requires movers to carry adequate levels of insurance
and register annually with the Public Utilities Commission.