new company was scheduled to take over management of New Jersey’s
E-ZPass system March 25, The Newark Star-Ledger reported.
addition, the state told the newspaper enforcement cameras, which
are designed to catch toll evaders, would return to full operation.
State and Local Solutions, was originally scheduled to start work
on the system March 1. But transportation officials in the administration
of Gov. James McGreevey decided to give the company several more
weeks to test before taking over, the newspaper reported earlier,
delaying improvements. Meanwhile, WorldCom, which was in charge
of the system, continued to run it.
problems with E-ZPass at one point prompted New Jersey to shut down
a large part of its electronic enforcement system intended to catch
toll cheaters. The mid-December shutdown meant that at nearly 300
tollbooths on the Garden State Parkway and New Jersey Turnpike,
nothing stopped people from beating tolls.
officials had not been able to stop the automatic enforcement system
from producing hundreds of thousands of false tickets, so they extended
a moratorium on violations. However, some tollbooths, where equipment
has been fixed, were producing tickets again by late December.
there were other problems as well. Customer service problems, including
long waits for subscribers who called with concerns, prompted Delaware
in early January to say it wanted out of its E-ZPass partnership
with New Jersey, according to a report by the New Castle-Wilmington
has opened a new service center in Newark, NJ, to handle customer
questions and complaints. The new center will have about twice the
number of workers to handle the calls as the previous center, using
roughly 200 employees, The Star-Ledger reported.