Attorney General Frankie Sue Del Papa filed suit Feb. 4 seeking
to halt the alleged deceptive trade practices of two Las Vegas-based
companies, National Audit Defense Network Inc. and Tax Coach
Inc. (d.b.a. Tax Ready). The Better Business Bureau of Southern
Nevada recently listed one of the defendants, National Audit
Defense Network, as the company for which they received the
most consumer complaints in 2001.
which market nationwide, primarily via radio advertisements,
offer tax-related programs and services that promise consumers
thousands of dollars in tax deductions or their money back.
The companies also promise a 30-day unconditional money-back
guarantee, but the Attorney General cites the receipt of more
than 140 consumer complaints of delayed or denied refunds as
evidence of the alleged intent of both companies to harm consumers
and competitors alike.
the result of a joint investigation by the Attorney General's
Bureau of Consumer Protection and the Federal Trade Commission,
seeks a court order halting further illegal practices, requiring
full restitution for all injured consumers and civil penalties
in the amount of $2,500 per violation. The FTC filed a parallel
case in federal court in late January and has obtained a court
order placing both companies in receivership pending further
who wish to file complaints regarding their transactions with
National Audit Defense Network or Tax Ready may contact the Attorney
General's Bureau of Consumer Protection in Las Vegas at (702)
486-3132; or in Carson City at (775) 687-6300. Additional consumer
protection and contact information may be found on the Attorney
General's web site at http://ag.state.nv.us.