Cummins introduced 'uptime' guarantee EPA-compliant engines

| 8/27/2002

To help boost sales of new low-emission diesel engines after Oct. 1, engine make Cummins Inc. has introduced an "uptime guarantee" program for all of its 2002 emission-compliant engine models.

Marketing Executive Director Tom Kieffer said the program applies to all of Cummins' cooled exhaust gas recirculation (EGR) engines purchased by March 31 of next year.

The program guarantees that if the company's cooled-EGR engines fail for any reason, whether the failure is related to an EGR component or not, the company will have the engine repaired in 24 hours or less. If it does not make that deadline, Cummins will pay for a rental vehicle to cover the carrier during the engine downtime, he said.

The guarantee program is in effect through the end of 2003, Kieffer added, and customers must have their engines service through Cummins' network of 200 service centers to receive the guarantee.

Meanwhile, the company plans to offer three new extended warranty packages for its 2002 emission-compliant engines, in addition to the base warranty of 100 percent labor, parts, and consumables coverage for two years/250,000 miles.
--Dick Larsen, senior editor