A press release from the Transportation Alliance Bank says TAB believes “the worst is definitely behind us.”
The release says call volume is decreasing and that TAB is now dealing with smaller issues than the ones that originally plagued its new computer system.
Those software problems caused the bank’s system to crash almost two weeks ago, leaving many truckers with bank accounts they couldn’t access and fuel cards that didn’t work.
Meanwhile, OOIDA continues to get calls from truckers who still have more than just routine customer service issues.
Owner-operator Mike Corwin, an OOIDA member from Franklin, OH, says he can access his TAB account but that doesn’t solve all his problems.
“I can’t balance my account for sure because they have incorrect transactions on my online banking thing,” Corwin said Thursday. “I’ve left three messages and have yet to receive one single phone call.”
Corwin says his other ongoing problem is that he can’t transfer money out of his TAB account to put it into his TCH fuel cards.
The information from TAB states that as of March 9, customers can check the bank’s website for updates to specific issues that may be affecting them. For customers needing to contact customer service, the most efficient manner is to use the form at https://www.tabbank.com/service/conversionHelp.jsp.
Starting the evening of Thursday, March 8, TAB officials plan to have a breakdown of current issues customers are experiencing and a status update on those issues posted to the bank’s website.